Terms and Conditions
When purchasing at www.decobyfelika.be
The underlying General Terms and Conditions only outline the framework for the commercial relationships that could arise between a customer (private individual) and the company FELIKA as a result of placing an order on the website: www.decobyfelika.be
These general terms and conditions apply to purchases and orders of goods through the FELIKA store located at Gierlastraat 25 - 9310 Moorsel.
Company details:
FELIKA
Gierlastraat 25
9310 Moorsel
Belgium
BE00792.288.971
info@decobyfelika.be
Tel: +32 472.29.59.60 (Jeroen)
Tel: +32 477.34.77.81 (Jurgen)
ARTICLE 1: GENERAL PROVISIONS
The e-commerce website of FELIKA , with registered office at Gierlastraat 25, 9310 Moorsel, VAT BE0792.288.971, offers its customers the opportunity to purchase products from its online store online.
“Services”: all services offered by the company FELIKA on its website in general, the sale of goods and services via the Internet in particular.
“Customer”: any consumer who enters into a commercial relationship with FELIKA by purchasing a product or service via the website info@decobyfelika.be . A Customer is deemed to be authorized to make this purchase, and to be authorized to conclude a commercial transaction with FELIKA .
“Order”: any order placed by a Customer in accordance with the conditions described in Article 4.
These General Terms and Conditions (“Terms”) apply to every Order placed by the Customer. Placing an Order via the FELIKA online store means that the Customer has consulted these Terms and Conditions and expressly accepts the applicability of these Terms and Conditions, to the exclusion of all other conditions. Additional terms and conditions of the Customer are excluded, unless they have been accepted in advance, in writing and expressly by FELIKA .
ARTICLE 2: PRICE
All prices stated are expressed in EURO, always including VAT and all other duties or taxes required to be paid by the customer. If delivery, reservation or administrative costs are charged, this will be stated separately.
FELIKA reserves the right to change sales prices at any time. However, the purchased products and services will always be invoiced at the prices stated in the email confirming the order. These are the prices applicable at the time of purchase.
The price statement applies exclusively to the items as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.
ARTICLE 3: OFFER
Despite the fact that the online catalog and the e-commerce website have been compiled with the utmost care, it is still possible that the information provided is incomplete, contains material errors or is not up to date. The photos shown on the website therefore have no contractual value whatsoever.
Obvious mistakes or errors in the offer do not bind FELIKA . FELIKA is only obliged to make an obligation of means with regard to the accuracy and completeness of the information provided. FELIKA declines any responsibility for errors that may appear in the descriptions of the products or services or in the photos. On the other hand, FELIKA undertakes to correct any errors reported to it in writing as quickly as possible to the extent possible.
If the Customer has specific questions about, for example, sizes, color, availability, delivery time or delivery method, we request the Customer to contact our customer service in advance.
The offer is valid while stocks last and can be adjusted or withdrawn at any time by FELIKA .
FELIKA cannot be held liable for the unavailability of a product.
ARTICLE 4: ONLINE PURCHASES
The products and services are offered for sale via the website www.decobyfelika.be . You can purchase via our website using the shopping cart. After we have received your order and payment, you will receive a confirmation from us by e-mail.
The Customer can choose between the following payment methods:
- Visa
- Maestro
- via debit card
- iDeal
- PayPal
The products that can be offered via this e-commerce website constitute an offer that is subject to the condition of acceptance by F ELIKA .
FELIKA is entitled to refuse an order (in writing) due to a serious shortcoming on the part of the Customer with regard to the order or any other order or agreement in which the Customer is involved.
ARTICLE 5: DELIVERY AND EXECUTION OF THE AGREEMENT
Our webshop clearly states which products are in stock and can be delivered within 7 days. An indicative delivery time is always stated for products that we do not have in stock. The delivery costs are calculated depending on your order in your 'shopping cart'.
Deliveries are made to the front door. If the customer wishes to receive his goods on a floor, we can arrange this with our transporter for an additional charge. Items ordered through this online store are delivered in Belgium.
Any visible damage and/or qualitative shortcomings of an item or other shortcomings during delivery must be reported by the Customer to info@decobyfelika.be within 48 hours of receipt .
The risk of loss or damage passes to the Customer once he (or a third party designated by him, who is not the carrier) has acquired physical possession of the goods. However, the risk is already transferred to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by FELIKA .
ARTICLE 6: RESERVATION OF OWNERSHIP
The delivered items remain the exclusive property of FELIKA until full payment has been made by the Customer . If necessary, the Customer undertakes to inform third parties of FELIKA's retention of title, e.g. to anyone who would seize items that have not yet been fully paid for.
ARTICLE 7: RIGHT OF WITHDRAWAL
The provisions of this article only apply to Customers who purchase items online from FELIKA in their capacity as consumers . In accordance with the law of 30 December 2013 regarding Book VI of the Code of Economic Law “market practices and consumer protection”, the Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons. The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the good.
To exercise the right of withdrawal, the Customer must inform FELIKA , Gierlastraat 25 - 9310 Moorsel , info@decobyfelika.be by an unequivocal statement (e.g. in writing by post or e-mail) of his decision to withdraw from the agreement.
The Customer must return or hand over the goods to FELIKA, Gierlastraat 25 - 9310 Moorsel, without delay , but in any case no later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to FELIKA . The Customer is on time if he returns the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods will be borne by the Customer. If the returned product has been reduced in value in any way, FELIKA reserves the right to hold the Customer liable and claim compensation for any reduction in value of the goods resulting from the use of the goods by the Customer. goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
Only items that are in the original packaging and condition, together with all accessories, instructions for use and invoice or proof of purchase, can be returned.
If the Customer revokes the agreement, FELIKA will reimburse the Customer for all payments received up to that time, including the cost of standard delivery costs, within a maximum of 30 calendar days after FELIKA has been informed of the Customer's decision to to revoke the agreement. In the case of sales contracts, FELIKA may withhold reimbursement until it has received all the goods back or until the Customer has demonstrated that he has returned the goods, whichever comes first.
Any additional costs resulting from the Customer's choice of a different method of delivery than the cheapest standard delivery offered by FELIKA will not be refunded.
FELIKA will reimburse the Customer using the same payment method with which the Customer performed the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged any costs for such reimbursement.
ARTICLE 8: WARRANTY
Under the Act of 21 September 2004 on the protection of consumers in the sale of consumer goods, consumers have legal rights. This legal warranty applies from the date of purchase by (if applicable, delivery to) the first owner. Any commercial guarantee does not affect these rights. To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Customer's home, the Customer must contact FELIKA customer service in advance, after which the Customer must return the item to FELIKA at his expense . If a defect is discovered, the Customer must inform FELIKA as soon as possible. In any case, any defect must be reported by the Customer within 2 months of its discovery. Afterwards, any right to repair or replacement expires.
The warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, failure to comply with the user instructions or manual, adjustments or changes to the item, heavy-handed use. , poor maintenance, or any other abnormal or incorrect use. It also does not apply to articles with a shorter lifespan or wear and tear articles.
Defects that manifest themselves after a period of 6 months following the date of purchase and, if applicable, delivery, are deemed not to be hidden defects, unless the Customer proves otherwise.
The warranty is not transferable.
ARTICLE 9 – INTELLECTUAL PROPERTY RIGHTS
The texts, the database with all data published on the website, the layout and graphic design of the web pages, the catalogue, the photos, the images and the music on the FELIKA website are protected worldwide by copyright , copyright rights, trademark rights and all other forms of intellectual property rights. They therefore remain the exclusive property of FELIKA , its Suppliers and the partners with whom FELIKA has entered into an agreement. For this reason, any form of copying, publication, imitation or any other form of use, in whatever form, is prohibited without the prior written permission of FELIKA . Any infringement against this will be legally prosecuted by FELIKA .
Reviews left by customers can be used without mentioning their own names or email addresses for commercial purposes, such as using the reviews in print advertisements and mentioning them on other web pages of colleagues.
ARTICLE 10: PRIVACY
The controller, FELIKA , respects the European legislation of May 2018 regarding the protection of private life in the processing of personal data. The personal data you provide will only be used for the following purposes: the execution of the concluded agreement, processing the order, sending newsletters, advertising and/or marketing purposes.
We protect your privacy in the following ways:
- Your personal information will not be sold or passed on to third parties: data is stored securely in a non-publicly accessible database.
- Your transaction data is sent encrypted over the internet: We only use your e-mail address to complete your order or to send our newsletters. Offers or newsletters will only be sent after you have given your explicit consent.
If you no longer wish to receive messages from FELIKA , you can unsubscribe at any time by sending an email to i nfo@decobyfelika.be with your request.
You have a legal right to inspect and possibly correct your personal data. Provided you provide proof of identity (copy of identity card), you can obtain written notification of your personal data free of charge by sending a written, dated and signed request to FELIKA , Gierlastraat 25 - 9310 Moorsel, info@decobyfelika.be . If necessary, you can also request that the data that is incorrect, incomplete or not pertinent be corrected.
In case of use of data for direct marketing: You can object to the use of your data for direct marketing free of charge. To this end, you can always contact FELIKA , Gierlastraat 25 - 9310 Moorsel or info@decobyfelika.be
We treat your data as confidential information and will not pass it on, rent or sell it to third parties.
The customer is responsible for keeping his login details and the use of his password confidential. Your password is stored encrypted , so FELIKA has no access to your password.
FELIKA keeps track of online visitor statistics to see which pages of the website are visited and to what extent.
If you have any questions about this privacy statement, you can contact us at info@decobyfelika.be
Because your favorite home, is our favorite design!
Best regards
Jeroen & Jurgen
