Exchange and Return
If you received the wrong items or the items you received are defective, please send an email to info@decobyfelika.be to find the best solution for you.
If you are not satisfied with the goods received, you can return them to us within 14 (calendar) days of receipt, provided they are in their original and salable condition.
Once returned, you are entitled to a full refund, which does not include return shipping costs. We cannot refund or exchange items that appear to have been used, opened, or that are not in their original condition.
Request a return
- Please download, print and complete the return form if you do not already have it. Request the return form using the form below.
- Send your return form together with a photo of the products you are returning to info@decobyfelika.be by email.
- Once approved, please ensure that your return is properly packaged and meets all the conditions below.
- Clearly mark 'Returns' on the outer packaging of your package.
- Use an insured tracking service to ensure your package arrives safely with us.
- Send a follow-up email with your tracking information to info@decobyfelika.be
Enclose your goods and send them back to the following address:
Return Conditions and Guidelines:
- All returned items must be unused, unopened and in original plastic packaging.
- We are not responsible for the cost of returning the items.
- Please ensure that all returned items are properly packaged so that they are not damaged in the post.
- Please ensure all return packages are shipped with a trackable, insured service as we cannot take responsibility for items damaged or lost in transit.
- Make sure the return form is approved - without approval, your return may not be processed.
Easy returns in three simple steps:
Step 1: Request the return form via the contact form below. Provide your order number, e-mail address and reason for return.
Step 2: Send your order
Send the items together with the completed return form to the address at
the return form. Make sure you provide the package with a Track and Trace code.
As a broadcaster you are responsible and we do not want any misunderstandings
to arise.
Step 3: Receive the purchase amount in your bank account
If we have received the package, we will ensure that the purchase amount
back to your bank account within five working days.
CONTACT US
Do you have questions about your return? Do you want to lose something? We are happy to help you! We can be reached through the following channels:
- For questions or comments, please email: info@decobyfelika.be
- For questions you can always send a DM on Instagram.
- And of course we can also be reached on Facebook !
Because your favorite home is our favorite design!
