Lamp Rocket Resine Silver

• Felika strives for a fast delivery of the products.
• When you place an order withFelika on working days before 12 noon, we aim to process your order the same day and deliver it the following day.
• Our average delivery time is 2 to 3 working days. Please note that the delivery time can be extended by 1 working day for orders placed during the weekend!

Have you found a Felika item that you really must have? Nice!

Now select a color and/or size and click 'add to cart' .
Of course you can continue shopping, you can always return to your shopping cart by clicking on the 'shopping bag icon' at the top right.
Please note: if items are in your shopping cart, this does not mean that they have been reserved.

Are you done shopping? Then it is time to complete your order. Click on the 'shopping bag icon' at the top right to go to your Felika's items. In the next screen you can adjust the quantities if necessary. Then click the button 'Proceed to checkout' . You will now arrive at the check-out page. Here you can easily enter all your details on one page.

Please note: After you have completed your order, you cannot change it anymore, because your order will be processed immediately so that you can receive it as soon as possible.

 

1. WHAT ARE THE SHIPPING COSTS?

Shipping Belgium and the Netherlands:

Felika will pay the shipping costs above a purchase amount of € 100.

For amounts under €100 you pay € 5.99 for shipping costs.

* You must pay shipping costs to return your item yourself.

Shipping France:

Felika will pay the shipping costs above a purchase amount of €100.

Between €50 and €100 you pay €8.99 for shipping costs, under 50 euros you pay €14.99.

* You must pay shipping costs to return your item yourself.

2. CAN I TRACK MY DELIVERY?

Yes, we ship all your items with Track & Trace. You can track your order via the order status page, you will receive the link by email once your order has been shipped.

It can sometimes take a while before the Track & Trace status is available.

3. WHAT ARE THE DELIVERY TIMES?

Felika strives for fast delivery of the products. If you place an order before 12 noon on working days, we aim to process your order the same day and deliver it the next day. Our average delivery time is 2 to 3 working days.

• Please note that for orders placed during the weekend, the delivery time may be extended by 1 working day!

4. I AM NOT AT HOME DURING THE DELIVERY, WHAT NOW?

If your package cannot be delivered, it will be waiting for you at a Bpost location for 7 days. You will also receive a notification from the driver, which also states the collection location. After these 7 days, Bpost will send the shipment back to our warehouse.

5. WRONG ADDRESS

It is the customer's responsibility to ensure that the shipping address provided is correct. We do our best to expedite processing and shipping so that there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

6. LOST OR STOLEN PACKAGE

We are not responsible for lost or stolen packages. If it is the case that your Track & Trace indicates that your package has been delivered to your address - but you have not received your order - please report this, an investigation will be started by Bpost 14 days after the indicated delivery date, we will keep you informed about this informed until the end of the study.

Questions about your order

Do you have questions about your order? Please take a look at the frequently asked questions page. If your question is not listed, please feel free to contact us at info@decobyfelika.be

Because your favorite home, is our favorite design!

www.decobyfelika.be

Shipping costs Belgium and the Netherlands :

• FREE above a purchase amount of €100.

• Amount under € 100 you pay € 5.99 for the shipping costs

PS: Shipping costs to return your item must be paid by yourself.

Shipping costs France:

• FREE above a purchase amount of €100.

• Between €50 and €100 you pay €8.99 for the shipping costs

• Under 50 euros you pay € 14.99 for the shipping costs,

PS: Shipping costs to return your item must be paid by yourself.

• If you received the wrong items or the items you received are defective, please send an email to info@decobyfelika.be to find the best solution for you.
• If you are not satisfied with the goods received, you can return them to us within 14 (calendar) days of receipt , provided they are in their original and salable condition.
  
  Once returned, you are entitled to a full refund, which does not include return shipping costs. We cannot refund or exchange items that appear to have been used, opened, or that are not in their original condition.

Request a return

• Please download, print and complete the return form if you do not already have it. Request the return form using the form below.
• Send your return form together with a photo of the products you are returning to info@decobyfelika.be by e-mail.
• Once approved, please ensure that your return is properly packaged and meets all the conditions below.
• Clearly mark 'Returns' on the outer packaging of your package.
• Use an insured tracking service to ensure your package arrives safely with us.
• Send a follow-up email with your tracking information to info@decobyfelika.be

Enclose your goods and send them back to the following address:

felika

Vulture state 25

9310 Moorsel

Return Conditions and Guidelines:

• All returned items must be unused, unopened and in original plastic packaging.
• We are not responsible for the cost of returning the items.
• Please ensure that all returned items are properly packaged so that they are not damaged in the post.
• Please ensure all return packages are shipped with a trackable, insured service as we cannot take responsibility for items damaged or lost in transit.
• Make sure the return form is approved - without approval, your return may not be processed.

Easy returns in three simple steps:

Step 1: Request the return form via info@decobyfelika.be . Provide your order number, e-mail address and reason for return.

Step 2: Send your order
Send the items together with the completed return form to the address at
the return form. Make sure you provide the package with a Track and Trace code.
As a broadcaster you are responsible and we do not want any misunderstandings
to arise.

Step 3: Receive the purchase amount in your bank account
If we have received the package, we will ensure that the purchase amount
back to your bank account within five working days.

CONTACT US

Do you have questions about your return? Do you want to lose something? We are happy to help you! We can be reached through the following channels:

info@decobyfelika.be or Facebook & Instagram .

If you received the wrong items or the items you received are defective, please send an email to info@decobyfelika.be to find the best solution for you.

If you are not satisfied with the goods received, you can return them to us within 14 (calendar) days of receipt, provided they are in their original and salable condition.

Once returned, you are entitled to a full refund, which does not include return shipping costs. We cannot refund or exchange items that appear to have been used, opened, or that are not in their original condition.

Request a return

• Please download, print and complete the return form if you do not already have it. Request the return form using the form below.
• Send your return form together with a photo of the products you are returning to info@decobyfelika.be by email.
• Once approved, please ensure that your return is properly packaged and meets all the conditions below.
• Clearly mark 'Returns' on the outer packaging of your package.
• Use an insured tracking service to ensure your package arrives safely with us.
• Send a follow-up email with your tracking information to info@decobyfelika.be 

Enclose your goods and send them back to the following address:

 Return Conditions and Guidelines:

• All returned items must be unused, unopened and in original plastic packaging.
• We are not responsible for the cost of returning the items.
• Please ensure that all returned items are properly packaged so that they are not damaged in the post.
• Please ensure all return packages are shipped with a trackable, insured service as we cannot take responsibility for items damaged or lost in transit.
• Make sure the return form is approved - without approval, your return may not be processed.

Easy returns in three simple steps:

Step 1: Request the return form via the contact form below. Provide your order number, e-mail address and reason for return.

Step 2: Send your order
Send the items together with the completed return form to the address at
the return form. Make sure you provide the package with a Track and Trace code.
As a broadcaster you are responsible and we do not want any misunderstandings
to arise.

Step 3: Receive the purchase amount in your bank account
If we have received the package, we will ensure that the purchase amount
back to your bank account within five working days.

 

CONTACT US

Do you have questions about your return? Do you want to lose something? We are happy to help you! We can be reached through the following channels:

• For questions or comments, please email: info@decobyfelika.be
• For questions you can always send a DM on Instagram.
• And of course we can also be reached on Facebook !

 

Because your favorite home is our favorite design!

www.decobyfelika.be

You can contact Felika 24/7 through the following channels:

• info@decobyfelika.be
• Facebook
• Instagram .

• Working atFelika with the Belgian top brand J-line from Jolipa